FAQs

Frequently Asked Questions

Quick answers about rates, bookings, cancellations and payments. Can't find yours? Our team is a call away.

Hotels & Rates

Booking & Vouchers

Cancellations & Refunds

Our Services

Payments & Security

Support

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Our team is happy to help before and after you book.

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Frequently Asked Questions

Hotels & Rates

How can GoGo offer such good hotel rates?

Are taxes and resort fees included in the price?

What does "Bed assigned at check-in" mean?

I found a lower price elsewhere. What can I do?

Why do prices sometimes change while I'm booking?

Why are some rooms marked non-refundable?

Can I request a specific room, view or early check-in?

Booking & Vouchers

How quickly will I get my confirmation?

Do I need an account to book?

Can I book a hotel for the same day?

What if the hotel can't find my reservation?

Can I book several rooms or a group?

Can I change the guest name on my booking?

Cancellations & Refunds

How do I cancel my reservation?

Why is your cancellation deadline earlier than the hotel's?

Is there a fee on refunds?

What if I booked non-refundable and can't travel?

How long does a refund take?

Our Services

What does GoGo Travel Group do?

Do you plan itineraries or day-by-day trips?

Can you book flights?

Do you handle corporate travel?

Do you offer travel insurance?

Payments & Security

Which payment methods do you accept?

When is my card charged?

Is there a processing fee?

Why was I asked to verify my card?

How will the charge appear on my statement?

Is my personal information safe?

Support

How do I reach GoGo?

What are your office hours?

Why do you ask for my phone number?

Do I get a direct line after booking?

Still have a question?