Terms & Conditions

GoGo Travel Group may assist customers with:

• Flights
• Hotels and resorts
• Vacations
• Family travel
• Group travel
• Corporate travel
• Travel insurance options
• Other travel-related arrangements

Unless specifically stated otherwise, the actual travel services are provided by independent suppliers such as airlines, hotels, resorts, insurance companies, and other travel providers.

Travel prices and availability can change at any time. This includes airfare, hotel rates, rooms, airline seats, tours, and other travel services.

A quote, website display, search result, or previously available rate does not guarantee that the same price or availability will remain available. A reservation is not confirmed until the applicable booking process has been successfully completed and confirmation has been received.

GoGo Travel Group may have access to:

• Travel-industry rates
• Wholesale rates
• Negotiated rates
• Preferred rates
• Private rates
• Promotional hotel rates

Website statements such as "Before you book online, check our rate" or "We may be able to offer a better rate" do not constitute a guarantee that GoGo Travel Group will always provide the lowest available price.

Rates depend on factors such as the hotel, dates, room category, occupancy, availability, supplier, cancellation terms, and rate restrictions.

Customers are responsible for providing accurate traveler information. For airline travel, names should match the traveler's required identification or travel documents.

Customers should carefully review the following before approving a booking:

• Passenger names
• Dates
• Airports
• Destinations
• Date of birth
• Other reservation details

Airlines and suppliers may charge fees or prohibit certain corrections after booking.

Travelers are responsible for having all documents required for their trip, such as:

• Passport
• Visa
• Electronic travel authorization
• Transit documentation
• Health documentation
• Other government-required documents

Entry rules change frequently. Information provided through the website is general information and should not be considered legal or immigration advice. Travelers should verify current requirements with the applicable government authorities.

Airline bookings are subject to the applicable airline's rules, which may cover:

• Changes and cancellations
• Refunds and travel credits
• No-shows
• Baggage and seating
• Name corrections
• Ticket validity
• Schedule changes
• Check-in requirements

Airlines may change departure times, arrival times, flight numbers, aircraft, routes, airports, connection points, and operating airlines. Flights may also be delayed, canceled, or diverted.

GoGo Travel Group may assist where applicable, but airline operational decisions are controlled by the airline.

Change, cancellation, credit, and refund eligibility depends on the rules of the purchased travel service. Some reservations may be:

• Non-refundable
• Non-changeable
• Subject to penalties
• Subject to fare differences
• Eligible only for future credit
• Subject to cancellation deadlines

GoGo Travel Group cannot guarantee a refund when the applicable supplier's rules do not provide one.

GoGo Travel Group may charge professional, booking, change, processing, consultation, or other service fees where applicable. Any applicable GoGo Travel Group fee will be disclosed before the relevant transaction is completed.

Supplier fees, airline penalties, fare differences, and other third-party charges may be separate.

Hotels and resorts are independent providers. Reservations may be subject to:

• Cancellation deadlines
• Non-refundable rates and deposits
• Resort fees and destination fees
• Taxes
• Security holds
• Check-in requirements
• Minimum-age rules and occupancy rules
• Incidental charges

Hotel descriptions, amenities, photos, construction information, and other property details may change. GoGo Travel Group does not control the day-to-day operation of independent hotels or resorts.

The Things to Do page is an affiliate referral service only. GoGo Travel Group does not:

• Sell the tour or activity
• Process the activity booking
• Operate the tour
• Collect activity payment
• Issue activity tickets
• Manage, change, or cancel the booking
• Issue activity refunds
• Provide activity customer support

Visitors are referred to independent platforms such as GetYourGuide and Viator. When a visitor clicks an activity or provider link, the visitor leaves gogotravelgroup.com and completes the transaction directly with GetYourGuide, Viator, and/or the actual activity provider.

GoGo Travel Group is not the seller, tour operator, payment processor, booking provider, cancellation provider, refund provider, or customer-service provider for these activities.

Questions concerning a Things to Do booking should be directed to the provider through which the booking was completed. This includes questions concerning:

• Availability and pricing
• Tickets
• Meeting points and pickup
• Changes and cancellations
• Refunds and no-shows
• Tour operation and activity problems
• Customer service

GoGo Travel Group is not responsible for servicing bookings completed through GetYourGuide or Viator.

Things to Do bookings are governed by the applicable terms and conditions of GetYourGuide, Viator, and the actual tour or activity operator. GoGo Travel Group does not control those companies' cancellation, refund, availability, or operating policies.

Certain links on gogotravelgroup.com are affiliate or referral links. GoGo Travel Group may receive a commission or other compensation if a visitor completes a qualifying purchase through certain links. Current affiliate relationships may include GetYourGuide and Viator.

Receiving a commission does not necessarily increase the price paid by the customer.

Travel insurance products are provided by independent third-party insurance companies, including Trawick International, Allianz Travel Insurance, Travel Insured International, and Travel Guard. Visitors review, select, and purchase policies directly from the applicable provider after leaving gogotravelgroup.com.

Questions involving any of the following are governed by the applicable insurance policy and should be handled directly with the insurance provider:

• Coverage
• Eligibility
• Exclusions
• Benefits
• Pricing
• Payments
• Policy documents
• Changes
• Cancellations
• Claims
• Reimbursements
• Claim decisions

GoGo Travel Group does not guarantee:

• Coverage
• Eligibility
• Claim approval
• Reimbursement
• Payment of any expense
• A specific policy outcome

Travel services may be provided by independent third parties including:

• Airlines
• Hotels and resorts
• Rental car companies
• Transportation providers
• Travel insurance companies
• Tour and activity providers
• Travel technology providers

Each independent supplier may have its own terms and conditions. GoGo Travel Group does not control the day-to-day operation of these independent businesses.

Google reviews displayed on gogotravelgroup.com are real customer reviews obtained through GoGo Travel Group's Google Business Profile or an approved Google integration. The reviews represent the opinions of individual customers. Displaying Google reviews does not mean that Google sponsors or endorses GoGo Travel Group.

GoGo Travel Group may assist customers with requests including:

• Seating
• Special meals
• Baggage
• Room preferences
• Accessibility requests
• Other travel preferences

Unless confirmed and guaranteed by the applicable supplier, special requests cannot be guaranteed.

Baggage rules vary by airline, fare, cabin, route, frequent-flyer status, and other factors. Travelers should verify the final baggage allowance before departure. Additional baggage charges may apply.

Customers are responsible for reviewing booking details before authorizing payment. Depending on the reservation, charges may appear from:

• GoGo Travel Group
• Airline
• Hotel
• Travel supplier
• Insurance provider
• Payment processor
• Other applicable merchant

Customers should contact GoGo Travel Group promptly if they believe there is an error involving a GoGo Travel Group transaction. A credit-card or payment dispute does not automatically cancel an airline ticket, hotel reservation, or other travel service. Applicable cancellation procedures must still be followed.

Travel may be affected by circumstances outside GoGo Travel Group's reasonable control, including:

• Severe weather and natural disasters
• Airport closures
• Government action
• Strikes
• Airline disruptions
• Supplier failures
• Technology outages
• Civil unrest
• Public-health events
• Other extraordinary events

GoGo Travel Group may assist where applicable but cannot guarantee the performance of independent suppliers.

To the extent permitted by applicable law, GoGo Travel Group is not responsible for acts, failures, delays, cancellations, or omissions caused by independent suppliers or circumstances outside GoGo Travel Group's reasonable control. Nothing in these Terms is intended to exclude liability that legally cannot be excluded.

Travel information changes frequently. Information concerning prices, flight schedules, hotel amenities, baggage, entry requirements, availability, and supplier rules may change after it appears on the website.

Website information should therefore not be treated as an unconditional guarantee.

Flight search and booking on this website are powered by a third-party airline technology provider. Inventory and pricing depend on information supplied by that provider and by the operating airlines.

A displayed flight, fare or seat is not guaranteed until the reservation has been successfully confirmed. Prices and availability can change at any time before confirmation, and airline fare rules apply to every ticket issued.

GoGo Travel Group may communicate with customers through:

• Email
• WhatsApp
• Website forms
• Telephone when necessary

WhatsApp and email are our primary channels. Customers are responsible for providing correct contact information and reviewing important travel communications.

The website contains links to independent third-party websites. When a visitor leaves gogotravelgroup.com, the third-party website's terms, privacy policy, and procedures apply. GoGo Travel Group is not responsible for the content or operation of independent third-party websites.

Use of information through the website is also governed by the GoGo Travel Group Privacy Policy.

GoGo Travel Group may update these Terms & Conditions as services, suppliers, technology, or legal requirements change. The "last updated" date above will be revised when material changes are made.